BEKAL Restaurant REFUND/RETURN POLICY


Our restaurant believes in offering the best customer satisfaction and therefore have authored the
following refund/return policy.
If you have any questions regarding the Return & Refund Policy, please call our restaurant.
Preparation of your order begins immediately after your order has been confirmed. We cannot
accept cancellations once your order has been confirmed with the restaurant.
Food Order Errors
If you receive food that is different from your order, we sincerely apologize. Please call us as soon as
you notice that there was an error in your order. You may come to pick up the correct food item. For
credit card payments, you will be refunded the sales price amount associated with the error and
recharged for the new items price. For cash payments, you will be asked to pay the difference of the
balance if the new food has a greater value than the food received in error. In the same way, you will
receive the difference of the balance back as credit for the new item if less than the food received in
error. In some cases, we may offer you a store credit. Your order will be priority if you come to pick it
up. In all cases, please return the food order in the original container(s) to us.
Food Order Incomplete
In the rare occasion that you do not receive food that you ordered or it is incomplete, we will make
it up to you. Please call us as soon as you notice that any food items were not received in your order.
We can send you the missing items immediately, alternatively you may cancel the missed food
before we prepare it without any question, and we will refund the amount to a credit card, cash
refund or we will refund you with a store credit.
Food Dissatisfaction
We cook our food fresh to order with only the finest and freshest ingredients. We take great care
and pride in all of the dishes we make. Please call us immediately if you receive unsatisfactory food
caused by a mismatch in expectations or objects in the food. We will need the food returned in the
original container(s) so we may investigate and deal with the issue. We will prepare you a new food
order. If you do not wish to receive a new dish, we may refund the amount to a credit card, cash
refund or we will refund you with a store credit only after we receive the food in the original
container(s) and have confirmed the error to the discretion of the manager.